Oh I was just wondering have you got a moment, I just want to ask you about something‘ she had arrived at NCI reception and they suggested I might meet with her. ‘No problem at all‘ I assured her while thinking how much I had to do that afternoon. Five minutes later she sat in my office. She was very nervous and I thought I noticed a slight trembling in her voice. Her name was Susan. ‘It’s like this‘ she said ‘I was thinking of doing a course here but I am not sure if I’d be able for it‘. She went on to tell me her story. She left…